Our Commitment to Your Privacy
Information We Collect
We may request and/or collect personal information that you elect to provide to us (“Personal Information”) through the Website. Personal Information we collect may include:
The ways that we collect the above-types of Personal Information are through your active interaction and participation in using the Website, Registrations, Contests, Sweepstakes, Games, Email and other communications sent by you to us, through any community portions of our Website, message boards or other interactive functions (e.g., Facebook®, Twitter®), through our Contact Us link, questionnaires and surveys, and purchases through our Website. We do not collect payment information through the Website.
When you submit our contact form containing Personal Information, you have the opportunity to choose to receive promotional and/or other marketing information about products, services and offerings from us. We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “spam”), and we will email you for marketing purposes only when you have indicated that you wish to receive marketing emails from us. Please refer to the “How to Update or Delete Your Personal Information” section below to learn how to revise the Personal Information that we associate with you.
Information Collected by Automated Means
Use and Disclosure of Personal Information
As may be relevant to you, we will use Personal Information for account maintenance, customer service, product improvement, consumer engagement, contests and promotions, and marketing communications to you.
We use Personal Information to respond to your requests and answer your inquiries, to send you the marketing email you have requested, and for our internal operations purposes. In some cases, we may use a third party service provider to deliver our marketing emails, but they may only use the information we give them for the purpose of sending you the email that you have requested.
The Personal Information that you provide will be available to us, our agents, and representatives. In the future, we may disclose your Personal Information to trusted service providers and contractors for the limited purposes of providing services or information to you or analyzing and improving the Website. These categories of use include, but may not be limited to, communicating to Website visitors, offering certain products and services in connection with the Website (for example, we may ask for Personal Information to send you information, with your consent, on new products, special offers, and performance of the Company).
We may also use your Personal and Non-Personal Information for the purposes of our internal analyses of our business and the Website. In some cases we may also use analytics software on the Website to better understand our customer demographics and our Website’s performance. When we do, that software accesses the Non-Personal Information gathered on the Website and that Non-Personal information may be associated with the Personal Information you have provided to us. The analytics provider is not permitted to use your Personal Information for any purpose other than the provision of analytics to us. We will also disclose Personal Information if in our opinion such disclosure is required (i) by law, including disclosure to judicial or government agencies, (ii) to protect and/or defend our rights, and/or (iii) to protect the personal safety of any individual. In addition, in the event that we engage in a business transition with another entity, we may transfer Personal Information to the acquiring or partner entity. We may disclose or use your Personal Information if we deem it necessary, in our sole discretion, to enforce our rights or to protect the safety and security of the Website or any other users. Personal and Non-Personal Information that is posted by a you in online bulletin boards, chat rooms, comment sections or other public forums may be displayed publicly.
Storing and Securing Your Information
The security of Personal Information is important to us. We maintain technical, physical and administrative safeguards to protect against unauthorized use and disclosure of Personal Information that is collected on our Website. While we make reasonable efforts to help ensure the integrity and security of our Website and systems, we cannot guarantee those measures as no method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. Also, while we take reasonable efforts to ensure the security of information you send to us in our possession, please be aware that no transmission over the Internet can be completely secure. You assume the risk of sending any information to us, our affiliates, our partners, or other third parties over the Internet. PLEASE NOTE: We do not currently encrypt transmission of data/information to and from the Website.
How to Update or Delete Your Personal Information
If you want us to remove your Personal Information from our database, please contact us by filling out the form at Contact Us or sending an email to the Chief Marketing Officer at Inquiry1@hometownfoodcompany.com requesting removal of or updates to your Personal Information or (b) by calling us at (312) 500-7710 and asking for Hometown Food Customer Relations.
If you ask us to delete any Personal Information we have about you, we will take all reasonable efforts to delete your Personal Information from our database within a reasonable time frame, but please be advised that we may retain some residual information about you in our backup and archival copies of our database (e.g. our records of deletion). We may use these backups to send you important service-related communications (e.g. materials related to your registration, your purchases and/or your account) that are not promotional in nature.
Your California Privacy Rights
For California Residents: You may have the right to request and receive certain information about our disclosure of your Personal Information to third parties for their own marketing use, and your options with respect to such disclosures. Because we do not share your Personal Information with third parties for their direct marketing use, these requirements are not applicable. But if you still have questions about our compliance with this requirement please “Contact Us” as indicated below.
Email: Simply fill out the Contact Us information found at www.hometownfoodcompany.com; once you finish typing in the information, click on submit and an email will be sent to us.
Phone: Call us at (312) 500-7710 and ask for Hometown Food Customer Relations.
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